Martyn K Jones

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An issue with Lulu.com

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If there were any logic in the world, my novella, ‘The Odd Machine‘ would already be on Amazon, iBookstore and Barnes & Noble.

At the current count, I’ve had a distribution message bounced back at me in three separate emails at eight day intervals for the following reasons;

“Given author(s), title or subtitle don’t match your files” – Yes they do. The fields exactly match the selected author profile.

“There’s a subtitle on your cover that needs to be added to your metadata.” – Sorry, but no, unless Lulu.com’s conversion process is incomplete, I’ve filled in all the fields available to me.

“Please add “A Novella” from your cover to your metadata.” – Why was this information not forthcoming in the first email?

My manuscript file conversion completes perfectly every time, and no error messages ever come back at that stage. It’s the 4-5 day lag that is getting overly frustrating. I am currently approaching the end of my EVA tether, and Lulu appear to have shut down all support apart from a pro forma guide and the discussion forums. Replying to their ‘error’ email address throws up a ‘message undeliverable’ report.

Currently not very impressed.

UPDATE: For those suffering the same issue, I think I have an answer. Check ‘file’ then ‘properties’ before uploading your text file, especially if using a Lulu.com document template. If the ‘collar and cuffs match’ all should be well. Am kicking myself for not cracking it sooner.

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