An issue with Lulu.com


If there were any logic in the world, my novella, ‘The Odd Machine‘ would already be on Amazon, iBookstore and Barnes & Noble.

At the current count, I’ve had a distribution message bounced back at me in three separate emails at eight day intervals for the following reasons;

“Given author(s), title or subtitle don’t match your files” – Yes they do. The fields exactly match the selected author profile.

“There’s a subtitle on your cover that needs to be added to your metadata.” – Sorry, but no, unless Lulu.com’s conversion process is incomplete, I’ve filled in all the fields available to me.

“Please add “A Novella” from your cover to your metadata.” – Why was this information not forthcoming in the first email?

My manuscript file conversion completes perfectly every time, and no error messages ever come back at that stage. It’s the 4-5 day lag that is getting overly frustrating. I am currently approaching the end of my EVA tether, and Lulu appear to have shut down all support apart from a pro forma guide and the discussion forums. Replying to their ‘error’ email address throws up a ‘message undeliverable’ report.

Currently not very impressed.

UPDATE: For those suffering the same issue, I think I have an answer. Check ‘file’ then ‘properties’ before uploading your text file, especially if using a Lulu.com document template. If the ‘collar and cuffs match’ all should be well. Am kicking myself for not cracking it sooner.

Advertisements

Published by:

Martyn K Jones

A writer who first trained as an Electrical Engineer, then fulfilled various roles within the computing industry. First published in 'SuperBike' magazine, 1978 under the pseudonym Harry Matthews. Since then has written and had published a wide variety of work; from PR copy in trade magazines to supernatural short stories and the occasional satirical article. Emigrated to Canada in 2007. Became a Canadian Citizen December 2014. Now branching out as a serious science fiction novelist.

Categories General musings